Returns & Exchanges

All purchases are final for change-of-mind purposes. We do not accept returns or exchanges due to change of mind, incorrect size selection, colour preference, fit preference or similar reasons. For hygiene reasons, lingerie and other intimate apparel are particularly subject to this final-sale policy.

If you receive an item that is defective, damaged on arrival, materially different from the item ordered, or incorrectly supplied, please contact us as soon as possible and, where reasonably possible, within 48 hours of delivery.

Please provide your order number, a brief description of the issue, and clear photographs or video showing the item and the relevant defect or error. Please keep the item, packaging and tags until we have completed our review.

We will review the information provided and may request additional evidence. Where the item does not conform to the contract or applicable law requires a remedy, we will provide an appropriate remedy, which may include repair, replacement, price reduction or refund, as applicable.

The 48-hour notification request helps us investigate promptly. It does not limit any rights or remedies that cannot lawfully be excluded under Singapore law.